Shipping policy

SHIPPING RATES

SnailSpeed charges customers the cost of shipping their order. We do not artificially mark up standard shipping charges.

Shipping rates are calculated based on the destination, package size and weight, selected carrier and service, and other applicable carrier charges. The available shipping methods and associated costs will be displayed during checkout.

Shipping charges may vary between Products and destinations.

ORDER PROCESSING AND DELIVERY

Orders are processed and shipped as quickly as reasonably possible. Shipping and delivery estimates shown at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times begin after the carrier receives the shipment and may be affected by carrier delays, weather, holidays, customs processing, governmental action, or other circumstances outside SnailSpeed's reasonable control.

Tracking information will be provided when available.

SHIPPING ADDRESS

Orders are shipped to the shipping address provided by the customer during checkout.

Customers are responsible for providing a complete and accurate shipping address. Please contact SnailSpeed as soon as possible if an address needs to be corrected.

Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to change or redirect the shipment.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST, DAMAGED, OR MISDELIVERED SHIPMENTS

For retail orders, SnailSpeed remains responsible for the shipment while it is in transit until proper delivery to the shipping address provided with the order.

A package delivered by the carrier to an address other than the shipping address provided by the customer is not considered properly delivered.

If your shipment is lost, arrives damaged, contains incorrect or missing Products, or appears to have been misdelivered, please contact SnailSpeed as soon as reasonably possible at solutions@snailspeed.org.

We request that visible shipping damage, missing Products, or delivery discrepancies be reported within five (5) days of delivery when practicable. Prompt notification helps us investigate the shipment and work with the carrier. This requested reporting period does not waive any rights that cannot legally be waived.

After a shipment has been properly delivered to the address provided with the order, responsibility for theft, weather exposure, loss, or other events occurring at the delivery location passes to the customer, except where applicable law provides otherwise.

SnailSpeed may require photographs of damaged packaging, damaged Products, shipping labels, or other information reasonably necessary to investigate a shipping claim.

INTERNATIONAL SHIPPING

SnailSpeed ships internationally to destinations made available during checkout. If a destination is not available at checkout, we may not currently offer shipping to that location.

International shipments may be subject to import duties, taxes, customs charges, brokerage charges, or similar governmental fees.

Where SnailSpeed offers Delivered Duty Paid ("DDP") shipping, applicable duties, taxes, and import charges included in the DDP shipment are collected from the customer by SnailSpeed before shipment and remitted through the applicable carrier or customs process.

The amount charged for DDP shipping is based on the duties, taxes, and other import charges calculated for the order and destination at the time the shipment is prepared.

Customers using a DDP shipping method should generally not be required to pay the same covered import duties or taxes again upon delivery. However, SnailSpeed is not responsible for additional charges resulting from changes or reassessments imposed independently by customs authorities or other governmental agencies that were not included in the original DDP calculation.

International delivery times may vary significantly due to customs processing and local carrier operations.

Customers remain responsible for ensuring that the Products they order may lawfully be imported, possessed, installed, and used in their destination country or jurisdiction.

REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS

If an international shipment is refused, abandoned, or returned because the customer fails to accept delivery or provide information reasonably required for customs clearance, any nonrecoverable shipping, return-shipping, customs, duties, taxes, brokerage, storage, or carrier charges may be deducted from any refund to the extent permitted by law.

Refund eligibility remains subject to our Refund Policy.

FREIGHT FORWARDERS AND THIRD-PARTY FORWARDING SERVICES

Customers may choose to use a freight forwarder or third-party forwarding service at their own discretion.

For purposes of delivery, SnailSpeed's responsibility ends when the shipment is properly delivered to the forwarding address supplied by the customer.

SnailSpeed is not responsible for loss, damage, delay, repackaging, consolidation, export handling, or other events occurring after proper delivery to a freight forwarder or third-party forwarding service.

COMMERCIAL AND WHOLESALE SHIPMENTS

Separate shipping, freight, or delivery terms may apply to dealers, vendors, distributors, resellers, wholesale customers, or other commercial transactions.

Where separate shipping terms have been agreed to in writing, those terms control to the extent they conflict with this Shipping Policy.

CONTACT

Questions about shipping or an existing shipment may be directed to:

SnailSpeed
solutions@snailspeed.org